We've finally had a response from Orange. They've now said that they're sorry we've decided to leave them (note, they still haven't apologised for their appalling service) and as a 'gesture of goodwi ...
Pretty much the same has happened to us. We spoke to Orange 'customer services' (ha ha) on 23 Oct 2006 and said we wanted the MAC. They asked why we wanted to change ISP, so we told them it was beca ...