After 30 days I asked for my MAC. This time there were no threats, they were very helpful, almost keen to get me off their back.
I don't think the customer service guy ...
Today’s call to Technical Support has shed some light on my predicament. I thought I would get some facts before ringing Peter Sykes or raising a complaint with the ISPA.
I have been without broadband for 4 weeks, though I can use the web at work. In desperation I have reverted to a dial-up modem to view my emails and find this site.