Its me again!
About 3 weeks ago I set up my new fast PC running Windows 7, it found the Livebox first time and it was ok running IE8, home page and email were superfast as were web browsing, I did a ...
Been a while since my last post, last week I sent another email requesting the progress report I was promised, still nothing, I also asked the for the date when my problem was escalated to the fault t ...
At last, an email saying that my problem has been passed to the engineers, pleased that I have been informed of whats going on. but then they go on about file sharing and downloading stuff and its goi ...
Nothing seems to have changed despite a dozen emails too and from Oorange, so I decide to call India again as they failed to call me last week, this time I spoke to a chap I could understand, but not ...
I spoke to B.T and they say they would not reduce the line speed so much, would not have any reason too.
I mailed Oorange to advise this also asking if its not resolved then how I could get my MAC nu ...
Hello, I have the same problem, evenings its like dil-up, but during off peak times its very good, call centre in Delhi is useless, I now email Orrange every day, they are now saying its B.T that slow ...
After failing to call me and do an evening line test, today I recieve another Email that if I have slow speed out side peak hours I should contact Delhi again...and added that BT may be slowing my spe ...
Just been looking on another BB suppler forum where you get the customer care using their full names and they actually book a date and time when an engineer is going to visit you, now thats how its do ...
Sitting by my phone waiting for the promissed call bac, I check my mail and see one from Orrange, a survey on customer care......and at the end is a space to write stuff, which I did, I hope someone r ...
Called Delhi this morning, 35 minutes wasted, "because you have a good connection speed this morning my system is giving an error message, call back this evening"
I have emailed Matt at CC ...
..anyhow, orange ask me to check my speeds 3 times a day,
Saturday 13/11
11:15am 2.24mb, up .32mb ping 113ms
6:30pm 1.01mb, up .32mb ping 106ms
9:20pm 0.48mb, up .34mb ping 145ms
