Thanks, that's what I intend to do. I refuse to phone them. I'm happily engaged in an exchange of emails with 'support' <huh> who keep assuring me they'd like to help me with my issue. So far ...
Got the email recently - they would charge an extra £2 per month unless I change to paying by direct debit. Ok, no big deal. So I changed my payment details to direct debit. Now I get the email sa ...
