Even though you are under contract Orange have to, by law, provide you with a MAC code within 5 working days if you request one.
This would allow you to move to a real ISP.
Any dispute over payment ...
Well the connection issues could be a setup problem. Have you tried connecting the livebox through a filter with a phone connected and nothing else on the line.
Ok have been with Orange broadband (originally freeseerve) for years. Paying £17.99 per month. Finally got round to looking for a better deal , looked at their website and found I could get it for £ ...