I was told much the same today by tech support. Once I got chatting to the guy he intimated that they didn't know when or IF they would get their connnection speeds sorted. Got a one month credit on ...
Same problem for me, I have spent in excess of £30 on calls to Orange. Some smarmy 'customer care' person told me that they are supplying me with an 'up to 8 meg' service; I am getting about 240 kb ...