The free calls to Orange only apply if you have an Orange contract mobile. You have to confirm your eligibility by logging into your account at http://membercentre.orange.co.uk , click on manage your ...
My replacement Live box arrived today and I was able to get it working on the internet within a short time. I gave the Orange my new MAC code and was able to make and receive calls but had no ring cur ...
I can't quite believe it... Orange have finally activated the Talk service on the replacement Livebox they sent me in April. After 10 months and 35 calls to technical support, my Talk service is work ...
Escalation just means that your problem is passed to the next level up for investigation by a technical team, rather than being dealt with by front-line call centre staff. It is important to get your ...
As my VOIP light is on, it is not a hardware fault and I am not eligable for a replacement (my problem is that I get no dialtone or rings, but the light flashes when I phone the livebox suggesting the ...
I still haven't received a replacement for my faulty Livebox despite several calls since my last update. The escalations department authorised the replacement on 19th December.
I've had the same problem on and off over the last week or so with my orangehome.co.uk email account. Some days the Orange server rejected the logon/password pair and Outlook prompted for a password. ...
The valid email address should be of the form something@userid.orangehome.co.uk. In my case the 'something' is my first name but it could be anything sensible.
It is also possible that the free VOIP calls are genuinely being routed out of this country (possibly over the internet) and back into this country as international calls, to take advantage of cheap s ...
My problem is still being investigated by head office with the highest priority. However they have agreed (via email) to refund the cost of evening & weekend calls made on my BT line in the meanti ...
