I have a broadband account at home. My husband and I each have laptops and run Outlook Express. He has a .freeserve.co.uk email address and I have a .fsnet.co.uk email address.
Typical! I've been beating my head against a brick wall for the past few days as I have a new laptop which I've been configuring and couldn't understand why the receipt of emails was so sporadic.
Well ..... I finally appear to be geting somewhere. The complaint letter I sent by email was passed to the Costomer Escalation team and, in fairness to them, they have been very good.
I too sent an email first thing yesterday morning to the two contacts listed above. I had a reply back from Eric Abensur's PA within 30 minutes saying that he had instructed Customer Services to inves ...
I spent nearly an hour trying to get through to Technical Support on Friday night. My husband thought I had the radio on until I pointed out that it was Oranges' hold music being played through the ph ...
No luck last night. No connection and after two phone calls, the second of which I was cut off on and approx. 40 mins on hold in total I had to give up as I was going out.
I've just checked my Orange account online and the page has changed, asking me if I want to change my line speed and that I now have the fastest available within the area.
