7. Reply to written complaints rather than simply ignoring them.
If someone has reached the stage where they feel sufficiently upset and feel the need to take the time to make a formal complaint in w ...
After getting home from work today I thought "I won't wait for the customary 24 hours to call back to see if the fault has been updated, I'll call anyway on the off-chance ...
After being unable to use my broadband for 16 days now, having spent numerous unproductive calls to Orange Technical Support and Orange Customer Support, having been told that the fault should be corr ...
